I ordered a 'Pedro wig' in April and it was delivered earlier than expected on 15 May.  Sadly it failed to meet my expectations.  Some might argue that my expectations were unrealistically high to start with.  Maybe they were.  But the fact is the wig does not match my order.

 

From the outset, my relationship with Pedro has been a difficult one and he accused me several times of working for a rival wigmaker and therefore he didn't wish to do business with me.  I eventually convinced him that I was just an ordinary alopecian with no ties to any supplier.  I should have heeded those 'red flags' and steered clear.

 
The wig was sold as 'virgin european hair' but, whilst I very much doubt this to be true, I have no interest in proving or disproving the hair origin.   I have no doubt that Giuseppe/Pedro (or whatever his real name is) would be able to provide proof that he was supplied the hair as 'european'.    Equally I could easily get hair experts to say it's not.  I'm not hung up on this point.  What I will say is that it neither looks nor feels like virgin hair as I know it.  When I placed my order I was fully prepared to compromise the this particular aspect.  If the quality of the hair was of comparable quality to the other Pedro wig I've seen (as bought by another AUK member) it would be a fair price.  Interestingly, he thought the bio hair sample I sent to him for colour matching - cut from my own head, by my own hands - was silicone-coated Indian Remy hair.  (Another 'red flag'.)  I'm most definitely european, though my bio hair sample wasn't virgin - it had been dyed.
 
My problem was not with the hair origin, but with the hair quality and length.  My order was for 30cm (12 inches) hair all over.  This is not the first custom wig I have ever ordered, so I fully understand that one needs to allow for a modest amount (1-2cm) to be trimmed off the hair ends, as the wig is supplied unstyled.  Sadly, on my Pedro wig, a lot of the hair is significantly shorter than 30cm and the hair ends are very damaged.  This means I'll need to trim off a good 5-10cm of the hair for it to be in reasonable condition.  I am not interested in having a scruffy wig in order to have a more 'natural look' - which is, I suppose, one option.  Once the hair has been styled and all the scruffy ends trimmed back, I will be left with a wig considerably shorter than the 30cm I ordered.  Is that good value for money?  To end up with a shorter wig than I wanted?  Not in my opinion.  That would be like ordering a bespoke tailored pair of trousers and finding that once they've been hemmed, they're two inches too short!
 
I attach some photographs, which speak louder than words.  Admittedly, they're not the best photos, but you will hopefully see my point.  On the photos showing the hair length, I am measuring the hair from where it leaves the cap to the tip of the hair.  It is not clear on the photos that the 0cm start point is the edge of the brown card, not the edge of the A4 white paper.  I added the white paper as an afterthought, as the hair ends showed up more clearly than against the brown card.  The line indicators are marking 20cm, 25cm and 30cm.  (Double-click on any of the images to enlarge.)
 

http://s694.photobucket.com/albums/vv309/Jaye-London/?action=view&current=DSC02541.jpg">

 

http://s694.photobucket.com/albums/vv309/Jaye-London/?action=view&current=DSC02539.jpg">

 

http://s694.photobucket.com/albums/vv309/Jaye-London/?action=view&current=DSC02538.jpg">

 

http://s694.photobucket.com/albums/vv309/Jaye-London/?action=view&current=Pedrolength2.jpg">

 

http://s694.photobucket.com/albums/vv309/Jaye-London/?action=view&current=Pedrolength3.jpg">

 

http://s694.photobucket.com/albums/vv309/Jaye-London/?action=view&current=Pedrolength1.jpg">

 

http://s694.photobucket.com/albums/vv309/Jaye-London/?action=view&current=Pedrolength4.jpg">

 

I have been biting my tongue the last couple of weeks, I was hoping to resolve things directly with Pedro.  Unfortunately, all I have received is aggressive and threatening emails - warning me against bad-mouthing him on the forums, or he'll take legal action against me.  Go ahead, if you think you have a case - you will not initimidate me into keeping quiet about your sub-standard product/obnoxious service as I don't want other wig-wearers to be ripped off and abused in the same way I have.  I know a couple of AUK Members were very happy with their Pedro wigs.  I wish I'd been as lucky in my experience!

I am in the process of writing my usual full review of my experience.  If anyone is interested to know the full gory details, please PM me.

 

Jaye

 

P.S.  Don't forget that the downside of dealing with someone in China, via internet order, is you have no consumer rights should things go wrong.  I thought that by paying with a credit card would buy my some peace of mind, but as the transaction was a money transfer via Western Union (not payment to a supplier, per se), it is just regarded as a cash advance transfer.  No protection whatsoever.

 

<and breathe...!!>

 

P.P.S.  I hope I'm not going to discover a horse's head in my bed any time soon!

 

thanks for the warning and sorry to hear about this awful experience, i would be so angry and devastated, i dont know much about quality of hair (virgin, european etc but that looks as if its been through hell and back, i would be so upset.

 

as you know ive been looking into getting a quality wig from somwhere, at least now i know who to avoid.

 

and as for the abusive emails, well it just says how proffesional they really are,

 

i hope you manage to get this sorted

thanks for your opinion aswell it was appreciated immensly by me

 

siani

xxx

sending hugs xx

Still thankyou very much for not biting your tongue and warning us, it's a great help for people new to the wig market, like myself.

 

Lyndz xx

 

All I can say from my perspective is that my wig from this guy is great, comfortable, secure, good looking, nice hair - as have been the systems that others have had from him, so good, in fact,  that we have re-ordered.  And his customer service has been excellent too.

 

I hate to say I told you so, Jaye - but I did write to you before you ordered to tell you that you would not be satisfied with the hair quality.

And you had the advantage of seeing one of his pieces and had a piece of mine to look at, too, before you ordered.

It is not the fine Italian type that you seem to be looking for, judging by the Wig Speciailities wig that I saw on you last year. 

And, let's be fair, if the Wig Specialities debacle did not work for you at £ thousand +, then this one was unlikely to, either. The phrase smoked salmon and sardines springs to mind, you'll know what I mean, I'm sure.

 

But ours are damned good all-round value for the couple of hundred pounds price that we paid.

 

Caveat emptor but mine was a great choice for my needs!

I was merely expressing my opinion that, having said you would tweak the wig, maybe you should have tried to work with it before you posted. They all need work and getting used to, as you know.

I would correct you on one point though, Jaye. My less than postive experiences that you've quoted have been aired on more than one forum, though you might have missed those comments.

I am the last one to keep feedback to myself, for good or bad, in public or on PMs, you should know me better than that!

I am just truly sorry that you did not get the benefits from this wig that we other women have had from ours.

It's all a learning curve and as long as we need wigs, we will stay on that curve, no doubt.

Better luck with the next one.

Today i wrote to you why you didnt' answer to my husband but have all time to attack our company.

 You said me that you didn't recived this email.

 

But now of course you do recived this offert because you answered to my p.m.

 

So why  now you didn't write to my husband to say :ok, make the new free system, but you have all the time for  writing here against my company.

 

what we must do more than make a new system totally free and  this time of 35 cm???

 

 I think here this is a not correct way to use this forum

 

 My husband just sent 2 email to the admin .

 

One thing is say pedro wigs dont' work for me and another thing to write these posts

 

The admin banned people for stupid things ...here we are in front of a big things also because there are a lot of false things in your email and you know it very well Jaye.

 

I hope you stop to attack my husband company and accept the offert of a new free system...this thing would make a real client...

 

of course we are sorry you didnt' like the system(also if, from the pictures, it appear very good like the other of Lou, Francesca and other 6 girls here), but more than make a new system totally free what we can make?

 

Of course i hope the admin or the moderator will take very soon a decision about this orrible topic, this is no the way to use a forum.

 

Maribel
 

 

I must say you have changed my way of thinking

thank you for sharing in makes me sick how much we are conned. I personally believe that anyone who wears a wig through Alopecia should  qualify for a quality bespoke wig of their choice then we wouldn't be in this position.

 

The only thing I can say is once its styled may look a lot better.

 

All the best

 

Shirley

 

Sorry about your bad experience.  A good wig can make or break your self esteem when you step out the door. 

 

I am like you, very particular about the hair quality.  When I read how much cheaper these particular wigs were I was kicking myself because I thought I had overspent on mine. 

 

I left mine with the hairdresser to have it styled for a do I was going to and she reported back that it was the best quality she had come across in her many years of cutting and styling hairpieces.  I feel much more relaxed now about my own puchase now and will stay with my own supplier.

 

I hope you manage to get something sorted out and thanks for posting

 

Michelle xx

you really helped me and i took your advise, at first i wasnt sure about wearing the half wig attached to the clip for the crown of ur head, i tried it anyway and looked really great :) i wore it to the mass at the wedding and felt really paranoid that it was noticeable.

at the reception i wanted to take it off util my auntie said my hair looked great curly and that i should bring my rollers on holidays with them lol then i realised it actualy looked like my normal hair and it made me feel so great about myself, got my confidence back and really enjoyed myself now any time there is a special occasion i will wear it again. :)

i am really greatful of u written to me i hope i can give u some advise the next time u need it.

thanks so much speak soon danielle x

thats good news to hear u are getting ur money back now u can go to a different person and get the one u want with no mistacks :)

i cant wear the topper all the time because i have to wear my hair up at school and i cant tie that har peice back but i  will wear it when i wear my hair down :)

thanks for replyin speak soon

 

danielle

 

libs<3